Scottish Social Housing Charter

The Scottish Social Housing Charter was introduced in April 2012, and it requires all Registered Social Landlords (RSLs) in Scotland demonstrate how they perform delivering housing services and other activities against a number of outcomes.

The first report on Copperworks performance towards achieving the outcomes required by the Charter was produced and issued to our customers in Autumn 2014 as part of our newsletter. Subsequent landlord reports have been published in our quarterly newsletters.

You can also compare us with other RSLs on The Scottish Housing Regulator website. The website is very user friendly and contains lots of information about Copperworks and other social landlords.

Complaints Handling Performance

Our Management Committee are all volunteers and value feedback from our customers both positive and negative. Customer feedback helps our Committee ensure that they are managing an organisation that is meeting the needs of their tenants and other customers.

Committee recognise that from time to time things can go wrong and customers may wish to complain about our service. Our new complaints handling procedure has been in place for just over a year and aims to make it easy for our customers to have their concerns resolved quickly. A guide to our complaints procedure is available to download in our downloads section, or can be picked up at the office or if you wish we can send one out by post.