Our Performance

Scottish Social Housing Charter

The Scottish Social Housing Charter was introduced in April 2012, and it requires all Registered Social Landlords (RSLs) in Scotland demonstrate how they perform delivering housing services and other activities against a number of outcomes.

We report Copperworks performance each year in October,  we include this information in our newsletter which can be found at our downloads section of this website  You can also compare us with other RSLs on The Scottish Housing Regulator website. The website is very user friendly and contains lots of information about Copperworks and other social landlords.

CHA Annual Report June 2016
CHA Annual Report September 2018
CHA Annual Report October 2019
CHA Annual Report October 2021

Complaints Handling Performance

Our Management Committee are all volunteers and value feedback from our customers both positive and negative. Customer feedback helps our Committee ensure that they are managing an organisation that is meeting the needs of their tenants and other customers.

The committee recognise that from time to time things can go wrong and customers may wish to complain about our service. Our new complaints handling procedure has been in place for just over a year and aims to make it easy for our customers to have their concerns resolved quickly. A guide to our complaints procedure is available to download in our documents section, or can be picked up at the office or if you wish we can send one out by post.

Complaints Handling CHA Complaints Handling Procedure