Pay your rent

Rent payable to the association is due monthly in arrears, i.e. payment is due at the end of the month for the month that has passed. Rent is due on or before the 28th of each month and can be paid:

Post Office

You can pay your rent at any Post Office using the rent card provided. You can also use your rent card to pay your rent at any shop with displays a “PayPoint” sign. There is no fee for using this service.

Standing Order

You can set up a standing order from a bank account; you can pay weekly, fortnightly, or monthly.

If you wish to use this method, you can complete a Standing Order Mandate.

Direct Debit

You can pay by Direct Debit weekly, fortnightly, four-weekly or monthly.

If you wish to set up a Direct Debit, please contact Donna or Sharon at the office.

Pay Online

Pay online at www.allpayments.net You need a debit card and your 19 digit All Pay reference number which can be found on the front of your Rent Payment Card, then follow the step by step instructions.

You will be given an authorisation code once your payment has been processed successfully. Please keep this code as proof of payment

Pay by Telephone

You can pay by telephone on 0844 557 8321 – You will need a debit card and your 19 digit All Pay reference number.

You will be given an authorisation code once your payment has been processed successfully. Please keep this code as proof of payment.

Pay at the Office

you can pay at our office, 43 Tharsis Street, using a debit card only.

Your rent account

Details of tenants’ rent accounts are held on the association’s computer system. Accounts are updated every day and up to date balances available at all times. Tenants can obtain a rent account statement at any time by contacting the office.

Housing Benefit and Council Tax Benefit/ Universal Credit

We advise tenants to apply for Unversal Credit when first signing their tenancy agreement in order to have your housing costs met if you are on low income.  If you are already in receipt of housing benefit when moving a Copperworks Housing Association property you should complete a Change of Circumstances form to move your housing benefit over to your new address. 

You may also be entitled to help with your Council Tax costs and we would encourage you to apply where applicable. Forms are available from the office and staff are more than happy to help with completing the forms.

Housing Benefit and Council Tax Benefit entitlements are calculated by Glasgow City Council Financial Services.

You can contact them by phoning 0141 287 5050 or via their website https://www.glasgow.gov.uk/ben 

If you want to make a claim at any time, please contact us or Financial Services directly.  If there is any change in your circumstances ie. if you start working, then you must notify Glasgow City Council Financial Services for those in receipt of Housing Benefit and / or Council Tax Benefit or Department for Work & Pensions for those in receipt of Universal Credit immediately.

 If you have any difficulty paying your rent at any time please let us know immediately.  We have access to a fantastic Monday Advice Service provided by GEMAP. This is both free and confidential.