Right to Repair

Right to Repair is approved legislation that allows tenants to have certain small, urgent repairs (up to the value of £350) carried out in a specific timescale. The repairs covered under the scheme are referred to as 'Qualifiying Repairs' and are detailed below: 

LIST OF DEFECTS AND REPAIRS WHICH ARE QUALIFIYING REPAIRS, AND MAXIMUM TIMESCALE FOR COMPLETIONS (DAYS)

Qualifying Repair

Maximum Period
Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house 1
Blocked sink, bath or drain 1
Loss of electric power 1
Partial loss of electric power 1
Insecure external window, door or lock 3
Unsafe access path or step 1
Significant leaks or flooding from water or heating pipes, tanks, cisterns 1
Loss or partial loss of gas supply 1
Loss or partial loss of space or water heating where no alternative heating is available 1
Toilet not flushing where there is no other toilet in the house 1
Unsafe power or lighting socket, or electrical fitting 1
Loss of water supply 1
Partial loss of water supply 3
Loose or detached banister or hand rail 3
Unsafe timber flooring or stair treads 3
Mechanical extractor fan in internal kitchen or bathroom not working 7

When you report a Qualifying Repair, a member of staff should advise you of your rights under the scheme. 

A full copy of our Right to Repair Policy is available in our Documents Section.

If you wish to discuss your rights or seek clarification on Right to Repair, please contact a member of our Maintenance Team for more information.