Right to Repair
Right to Repair is approved legislation that allows tenants to have certain small, urgent repairs (up to the value of £350) carried out in a specific timescale. The repairs covered under the scheme are referred to as 'Qualifiying Repairs' and are detailed below:
LIST OF DEFECTS AND REPAIRS WHICH ARE QUALIFIYING REPAIRS, AND MAXIMUM TIMESCALE FOR COMPLETIONS (DAYS)
Qualifying Repair |
Maximum Period |
| Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house | 1 |
| Blocked sink, bath or drain | 1 |
| Loss of electric power | 1 |
| Partial loss of electric power | 1 |
| Insecure external window, door or lock | 3 |
| Unsafe access path or step | 1 |
| Significant leaks or flooding from water or heating pipes, tanks, cisterns | 1 |
| Loss or partial loss of gas supply | 1 |
| Loss or partial loss of space or water heating where no alternative heating is available | 1 |
| Toilet not flushing where there is no other toilet in the house | 1 |
| Unsafe power or lighting socket, or electrical fitting | 1 |
| Loss of water supply | 1 |
| Partial loss of water supply | 3 |
| Loose or detached banister or hand rail | 3 |
| Unsafe timber flooring or stair treads | 3 |
| Mechanical extractor fan in internal kitchen or bathroom not working | 7 |
When you report a Qualifying Repair, a member of staff should advise you of your rights under the scheme.
A full copy of our Right to Repair Policy is available in our Documents Section.
If you wish to discuss your rights or seek clarification on Right to Repair, please contact a member of our Maintenance Team for more information.