Right to Repair
Right to Repair is approved legislation that allows tenants to have certain small, urgent repairs (up to the value of £350) carried out in a specific timescale. The repairs covered under the scheme are referred to as 'Qualifiying Repairs' and are detailed below:
LIST OF DEFECTS AND REPAIRS WHICH ARE QUALIFIYING REPAIRS, AND MAXIMUM TIMESCALE FOR COMPLETIONS (DAYS)
|Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house||1|
|Blocked sink, bath or drain||1|
|Loss of electric power||1|
|Partial loss of electric power||1|
|Insecure external window, door or lock||3|
|Unsafe access path or step||1|
|Significant leaks or flooding from water or heating pipes, tanks, cisterns||1|
|Loss or partial loss of gas supply||1|
|Loss or partial loss of space or water heating where no alternative heating is available||1|
|Toilet not flushing where there is no other toilet in the house||1|
|Unsafe power or lighting socket, or electrical fitting||1|
|Loss of water supply||1|
|Partial loss of water supply||3|
|Loose or detached banister or hand rail||3|
|Unsafe timber flooring or stair treads||3|
|Mechanical extractor fan in internal kitchen or bathroom not working||7|
When you report a Qualifying Repair, a member of staff should advise you of your rights under the scheme.
A full copy of our Right to Repair Policy is available in our Documents Section.
If you wish to discuss your rights or seek clarification on Right to Repair, please contact a member of our Maintenance Team for more information.